What KYC Verification Is and Why We Require It
KYC verification is a legal requirement in most jurisdictions where online gaming operates. It confirms that you are who you say you are and that you are not using a fake identity or someone else's account. We use this information to prevent money laundering, fraud, and underage access. KYC also protects you — it ensures that only you can withdraw money from your account.
On naga 33, you can deposit and play games without verification. However, before your first withdrawal, we require you to complete KYC. This is a one-time process. Once verified, you stay verified for as long as your account is active. You do not need to re-verify unless your ID expires or we detect suspicious activity on your account.
We store your KYC documents securely on encrypted servers. Your ID photos are deleted after 90 days. Your personal information (name, date of birth, address) is retained for compliance purposes and is never shared with third parties. We do not sell your data, and we do not use it for marketing.
Documents You Need for KYC Verification
To verify your identity on naga 33, you need two things:
- A valid government-issued ID: This can be a national ID card, passport, or driver's license. The ID must be current (not expired) and clearly legible. We accept Indonesian national IDs, passports from any country, and driver's licenses from most countries.
- A selfie holding your ID: Take a photo of yourself holding your ID next to your face. The photo must show your face clearly, your ID clearly, and both in the same frame. The selfie must be taken recently (within the last 7 days).
Do not submit a photo of your ID alone. We need both the ID and the selfie. The selfie proves that you are the person in the ID.
How to Submit KYC Verification on Mobile
The KYC verification process on naga 33 is straightforward. Here's the step-by-step flow:
- Open the naga 33 app on Android or Safari on iOS and log in to your account.
- Go to "Account" or "Settings" and select "Verification" or "KYC Verification".
- Select your ID type (national ID, passport, or driver's license).
- Tap "Upload ID Photo" and use your phone's camera to take a clear photo of the front of your ID. Make sure the entire ID is visible and all text is readable.
- Tap "Upload Back of ID" and take a photo of the back of your ID.
- Tap "Upload Selfie" and take a photo of yourself holding your ID next to your face. Make sure your face and the ID are both clearly visible.
- Review all three photos and confirm they are clear and legible. If any photo is blurry or incomplete, retake it.
- Tap "Submit" to send your KYC documents to our verification team.
Once submitted, you'll see a message saying "Verification in progress." Our team reviews your documents within 24 hours. You'll receive an SMS or in-app notification when verification is complete.
Verification typically completes within 4 to 8 hours on weekdays. If you submit on a weekend, expect verification by Monday morning.
What Happens After Verification Is Approved
Once your KYC verification is approved, you'll see a "Verified" badge in your account settings. You can now withdraw your winnings anytime. Go to "Wallet" → "Withdraw," select your withdrawal method, and enter the amount.
We support eight withdrawal methods. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) arrive within 1 to 2 hours. local payment withdrawals arrive within 1 to 2 hours. Bank transfers (online payment, e-wallet, mobile banking, local payment) arrive within 1 to 3 business days. All withdrawals go through a 24 to 48-hour review window before being sent. During this time, we verify that your account is in good standing and that the withdrawal amount does not exceed your balance.
You can withdraw multiple times. Each withdrawal is reviewed independently. There is no limit to how many times you can withdraw, but each withdrawal must be at least the minimum amount we specify (this varies by payment method).
- online payment
- subject to verification to your e-wallet wallet. Popular in Jakarta and across Indonesia.
- mobile banking
- subject to verification to your local payment balance. Widely used in Surabaya and major cities.
- online payment
- subject to verification to your e-wallet balance. Often bundled with Gojek rewards.
- mobile banking
- subject to verification to your local payment balance. Shopee users often have credit loaded.
- online payment
- subject to verification to your e-wallet wallet. Supported by most Indonesian banks.
- mobile banking
- Scan a QR code with any banking app. Works with all major Indonesian banks.
- Bank Transfer (local payment, online payment, e-wallet, mobile banking)
- Transfer to your bank account. Arrives within 1–3 business days.
What Happens If Your KYC Submission Is Rejected
If your KYC submission is rejected, you'll receive a notification explaining why. Common reasons for rejection include:
- ID is expired or illegible
- Selfie does not clearly show your face or your ID
- Selfie was taken more than 7 days ago
- Name or date of birth does not match your account registration
- ID is not a government-issued document
If rejected, you can resubmit immediately. Take new photos, make sure they meet all requirements, and submit again. There is no limit to how many times you can resubmit. Most resubmissions are approved within 24 hours.
Data Security and Privacy During KYC
Your KYC documents are encrypted and stored on secure servers. We use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit and at rest. Your ID photos are deleted automatically after 90 days. Your personal information (name, date of birth, address) is retained for compliance purposes only and is never shared with third parties.
We do not sell your data to marketers, data brokers, or other companies. We do not use your KYC information for targeted advertising. Your data is used only to verify your identity, prevent fraud, and comply with local regulations.
If you have concerns about your data security or privacy, contact our support team. We're available in English via in-app chat, email, or phone. We can also delete your account and all associated data if you request it.
KYC Verification During Holidays and Weekends
Our verification team works during business hours on weekdays. If you submit your KYC documents on a weekend or during a holiday (Idul Fitri, Idul Adha, Imlek), verification will be delayed. Submissions made on Friday evening may not be reviewed until Monday morning. Submissions made during major holidays may take several days.
To avoid delays, submit your KYC documents on a weekday morning. This gives our team time to review and approve your submission the same day.
KYC Benefits
- Unlock withdrawals to local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer
- One-time process — verify once, stay verified
- Protects your account from unauthorized access
- Data encrypted and deleted after 90 days
KYC Considerations
- Verification takes 24 hours (longer on weekends)
- ID must be current and clearly legible
- Selfie must be recent (within 7 days)